Official documents

General policies

Everything you need to know about your purchases, returns and shipping with full transparency.

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01 · Policy

Returns

We hope you love your items as much as we loved making them. If you are not entirely satisfied, you have 2 days from receipt of your order to make a return.

Return conditions

📦Items unused, in perfect condition and in their original packaging.

🚚Return shipping costs are the customer's responsibility, unless the item is defective or an error was made on our part.

🎨Custom items are not refundable.

Write to us at contact@lunaiaart.ca with your order number. Our team will guide you through every step.

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02 · Policy

Shipping

We work with Canada Post and UPS to offer reliable delivery throughout Canada, the United States and Europe. Two options are available.

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Without signature

Standard option

The package may be left at the door. Once delivered, Lunaïa Art cannot be held responsible in case of theft or non-receipt.

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03 · Policy

Order cancellation

Once an order is placed, it cannot be cancelled. If you made an error when selecting a product or wish to modify one, write to us at contact@lunaiaart.ca with your order number and the details of the item to change.

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04 · Policy

Payment methods

To make your shopping easy and secure, we accept the following payment methods — all encrypted and protected to PCI DSS standards.

Credit card

Visa, Mastercard, Amex

Apple Pay

Fast payment from Apple

Interac

contact@lunaiaart.ca

🔒 All your transactions are encrypted and secure. We never store your banking details.

A question about our policies?

Our team is here to help. Write to us and we will get back to you within 24 hours.